920852 Ontario Inc. (the “company”) strives at all times to provide goods and services in a way that respects the dignity, worth and right to equal treatment of all our customers, including customers with disabilities.
The company’s policies and procedures are designed to ensure the greatest independence, dignity, integration and equality of opportunity for customers with disabilities, and is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. This policy guides our employees, managers and those representing our company as they serve and interact with our customers.
Communication
We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
Telephone services
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email, fax, and text messaging, etc., if telephone communication is not suitable to their communication needs or is not available.
Billing
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, fax, email etc. We will answer any questions customers may have about the content of the invoice in person, by telephone or email. We are able to take payment ground level and outside building.
Assistive Devices
All customers are welcome to bring and use their own assistive devices into our business location. We have a “buzzer to summon office staff to building exterior or assistance
Service Animals
We also welcome customers with disabilities and their service animals. Service animals are permitted on all parts of our premise, which are open to the public, as long as they remain under the control of the person requiring its service, and their presence is not otherwise excluded by law.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them into all publicly accessible business office areas. When accompanying a visitor, support persons are required to follow all our business procedures as required of all visitors and/or customers. It is important to note that a support person may be a paid attendant, a volunteer, family member or friend, and may help a person with a disability with a variety of things from communicating to helping with mobility or medical needs. If it is not readily apparent whether a person accompanying a customer is a support person, and it is relevant to the interaction or transaction, you may ask the customer for clarification, but not for certification or proof of their role or status.
Disruption of Service
In the event of a planned or unexpected disruption to services or facilities which may impact customers with disabilities, the company and its representatives will make every effort to inform customers as soon as is possible. A notice will be posted at all public entrances to our premises, and it will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
Employee Training
Under this policy, the “company” will train our employees, and those acting on behalf of the “company” about requirements under the Accessibility for Ontarians with Disabilities Act. Final Touch Service’s Accessible Customer Service Policy provides the practices to be followed in providing service to persons with disabilities, and will guide staff on what to do if a person with a disability is having trouble accessing our services.
Training will include the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements
of the customer service standard. - How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the
assistance of a service animal or a support person. - What to do if a person with a disability is having difficulty in accessing our goods and services.
- Final Touch Service’s policies, practices and procedures relating to the customer service
standard.
Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of the “company” that does not respect and promote the dignity and independence of people with disabilities will be modified or remove.
Feedback Process or Information Requests
As part of our efforts to meet the needs of a diverse customer, we welcome feedback about how we may continue to improve the accessibility of our services. Feedback can be provided to our company using any of the following methods:
In person at:
Final Touch Maintenance Services
13 Allard Street
Sault Ste. Marie ON P6A 3B6
Via phone:
(705) 949-4944 or (705) 759-1222
Via mail:
Final Touch Maintenance Services
13 Allard Street
Sault Ste. Marie ON P6A 3B6
Via e-mail:
Accessibility Officer
admin@finaltouchproperty.com
You may also wish to contact us using the above methods for the following reasons:
- If you have special needs and require visiting the office or requiring information about accessibility.
- To request a copy of our Accessible Customer Service Policy.
